Frequently Asked Legal Questions
Log into your account, open Settings, and select Close Account. We'll verify your identity and check for any pending bets or outstanding balances. Once confirmed, your account moves to inactive status. Access depends on local law — you can request data deletion after 12 months of inactivity where local law permits.
We retain detailed transaction records for seven years to comply with audit and anti-money-laundering requirements. Your personal details are reviewed annually; outdated contact information can be updated in account settings anytime. After account closure, records are archived but not deleted.
Yes. If a withdrawal request was rejected, our system sends you the reason in your account notifications. Common reasons include unverified identity, payment method mismatch, or wagering requirements. Contact support with your withdrawal ID and we'll review the decision. Escalation is available if you disagree with the outcome.
We maintain error logs and conduct daily account audits to catch system mistakes. If an error results in loss of funds, we investigate and correct it. Liability for system errors is limited to the amount lost; we do not compensate speculative or missed winnings. Detailed terms are in your account agreement.
No. Your personal information is used only for account management, withdrawal verification, fraud prevention and legal compliance. We do not sell or rent your data. Payment processors (DANA, OVO, GoPay, QRIS) receive only transaction details they need. Third-party analytics tools are anonymised.
Report it to support immediately via live chat or email. We will lock your account, review login history, and verify your identity before restoring access. If fraud is confirmed, we investigate and report to relevant authorities. You can request a full account audit at any time.
Every withdrawal request is checked against your deposit method, account age, transaction history and verification status. For large withdrawals, additional identity confirmation may be required. Verification typically takes 2–4 hours on business days. Once approved, funds return to your original payment method — DANA, OVO, GoPay or QRIS — within one business day.
